Intacore IT Support Max

Intacore Support Max

Perfect for businesses who require a comprehensive IT Support and IT Service Management solution. Our Support Max platform, supports your entire network, ensuring services are Always Switched ON.

The Intacore Support Max package, is a fully managed service desk solution. Providing unlimited remote proactive support services 24/7, combined with regular onsite support visits. A team of dedicated engineers and client managers provide a comprehensive Service Desk solution, geared towards delivering a technical solution, to meet the demands of a growing enterprise.

Our real time proactive management and monitoring, helps us track the effectiveness of your IT infrastructure to drive up productivity. And supported by regular reporting and guaranteed housekeeping visits, Intacore's team of experienced engineers, configure your IT systems, to ensure you gain that all important competitive edge.

Product Overview

Intacore Support Max features at a glance:

  • Unlimited remote support 24x7
  • Access to our team of experienced and qualified technical engineers
  • On site visits billed at competitive hourly rates
  • Application Support
  • Strategic advice
  • Procurement advice
  • Dedicated Client Manager
  • Focus on client service excellence
  • Patch Management
  • Anti Virus Monitoring
  • Monthly Reporting
  • Planned site visits
  • Quarterly account reviews
  • Network Audits
  • Managed anti-virus/spy-ware
  • Managed Firewalls
  • Managed anti-spam

SLA

We operate strict target SLAs in order to give the best service to our customers:

  • 15 minute response to all support requests
  • 4 hour resolution target to support requests
  • 8 hour onsite target when faults are identified as non-repairable remotely

Pricing

Our pricing is based on a simple and attractive single cost per device:

  • £39pm per workstation (desktop/laptop) per month
  • £120pm per server per month

Other equipment such as your router, managed layer2/layer3 switch, and your firewall can be covered under this service level. Please tell us your requirements.

Eamonn O’Reilly

Our client Eamonn O’Reilly says:"A very friendly and always professional approach throughout the process of designing our new online applications form, I would be very happy to recommend Intacore"

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