Intacore Support One
Intacore Support One
Perfect for businesses that require swift and proficient break-fix support for their organisation supplied by an experienced team of qualified engineers.
Intacore Support One delivers unlimited remote support within office hours. And contacting our Service Desk couldn’t be simpler – either call, email and for an even faster response, use our instant chat software, to connect to one of experienced support team.
If we are unable fix any issues via our sophisticated remote management tools or you need support out of hours, as an Intacore IT Support One client, we’ll able to attend your offices. And our competitive project rates will ensure the work is carried out in a timely manner, so you can be rest assured, we’ll be here when you need.
Intacore Support One Features at a Glance:
- Unlimited remote support during office hours (08:00 – 18:00)
- Access to our team of experienced and qualified technical engineers
- On site visits billed at competitive hourly rates
- Application Support
- Strategic advice
- Procurement advice
- Account Managed
- Focus on client service excellence
- Patch Management
- Anti Virus Monitoring
Intacore understands businesses usually don’t maintain an in-house IT support team. When a service affecting issues occur with their IT infrastructure, it can be rapidly prove to be expensive to sort out the issues.
Intacore provides essential support for businesses, which means they can focus on winning new business or operating their primary business goals.
We operate strict target SLAs in order to give the best service to our customers:
- 15 minute response to all support requests (within office hours)
- 4 hour resolution target to support requests (within office hours)
- 8 hour onsite target when faults are identified as non-repairable remotely (within office hours)
Intacore's competitive pricing is based on a per device, per month model:
£29pm per workstation (workstation/laptop) per month £70pm per server per month All standard networking equipment such as routers, switches, and firewalls are all supported by our comprehensive IT Service Management agreement.
Our client Sarah Williamson says:"The Hosted Exchange solution from Intacore, has increased overall flexibility and reduced our overheads”. This is much better than our POP email service through our ISP."