Intacore IT Support
Our outsourced service desk, coupled with industry standardised IT service management methodologies, delivers a consistent 24x7, 365, Always Switched On services for our clients critical systems.
Our ability to deliver such high quality services is supported by our Intabridge platform. The help desk platform delivers a consistent and Always Switch ON service to our clients systems. This means you can be assured that your applications, systems and end users will all be guaranteed a high level of Client Service Excellence, at all times.
The basis of the Intabridge IT Management platform is to enable our staff and our clients to realise the full potential of their IT systems and infrastructures. By placing our highly scalable and flexible management technology in the clients environment, we deliver a seamless and fully integrated core of services, which enable us to achieve our ultimate goals of Client Service Excellence and an Always Switched On solution.
By leveraging ITIL as the standard for IT service management, the Intabridge Platform, ensures our clients receive a service, typically only the persevere of large enterprises. This means, Intacore can bring best in class, industry standards to businesses, of all sizes. Discover, Measure, Validate, Optimise and Deliver, that’s the Intabridge promise.
Intacore provides two very comprehensive support packages, suitable to businesses of all sizes.
IT Support One
Intacore Support One delivers, fast, dedicated and reliable proactive remote monitoring 24x7. This solution is ideal for small to medium sized businesses who want a cost effective service, which improves the overall performance and stability of their IT, without compromise.
IT Support Max
Intacore Support Max package, offer clients the pace of mind that all of their systems and services, will be expertly managed by our engineers 24x7. And in the event there is interruption to services, an engineer can be dispatched onsite within the agreed SLA time, to help resume services quickly and efficiently, at no extra cost.
Intacore Service Level Agreements
We operate strict target SLAs in order to give the best service to our customers:
- 15 minute response to all Support requests (within office hours)
- 4 hour resolution target to Support requests (within office hours)
- 8 hour onsite target when faults are identified as non-repairable remotely (within office hours)
Our client Charles Williams says:"Working with Intacore has provided us with superb Hosted Desktop product not just for our remote workers but for everyone. We’re really impressed with the speed."