ITIL Service Management

ITIL Service Management

ITIL Service Management

Founded on the guiding principles of ITIL’s, People, Process and Technology. Intacore prides itself, in aligning its IT service management, tightly with the international recognised standard.

What is ITIL?
ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by thousands of organisations around the world, ITIL has been developed in recognition of organisations' growing dependency on IT and embodies best practices for IT Service Management.

ITIL: Overview and Benefits
ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits that include:

  • Reduced costs
  • Improved IT services through the use of proven best practice processes
  • Improved customer satisfaction through a more professional approach to service delivery
  • Standards and guidance
  • Improved productivity
  • Improved use of skills and experience
  • Improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements.

IITL: Service Lifecycle
Intacore ensures that it’s operational and business processes are tightly aligned with the ITIL framework.

These consist of five fundamental practices.

  • Services Strategy
  • Services Design
  • Service Transition
  • Service Operations
  • Continual Service Improvement

For more information on any of our services please contact us on 020 393 1599 or email

Eamonn O’Reilly

Our client Eamonn O’Reilly says:"A very friendly and always professional approach throughout the process of designing our new online applications form, I would be very happy to recommend Intacore"

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